– What is 112, in what case and how should we call this number?
– 112 – This is a single emergency number. When a citizen needs to call the fire-rescue service, patrol police or ambulance, he should dial 112 without any prefix, from a landline or mobile phone. Calling is possible even when there is no SIM card in the mobile phone or the phone is disconnected from both sides. It is important that the citizen answers all the questions asked by the operator calmly and perfectly. (What happened, the address of the incident and the name of the initiator).
– On average, how many calls are received in 112 and how often are non-mail calls? Are there any penalties provided by law for those who unknowingly make a call to 112?
– We should call 112 only in case of emergency. 112 receives up to 26,000 calls a day, though many of them are not targeted calls, which hinders calls from people who actually need help. In 2014, 112 initiated the tightening of sanctions for non-targeted calls. Persons who call or make a call for insulting 112 inappropriately will be fined 300-500 GEL. False summonses are punishable by a fine or imprisonment.
-11 February is the day of 112 and the celebrations of this day are held all over Europe. I wonder how Georgia 112 celebrates this day?
– This day has been celebrated with us for the third year already. On February 9-10, information-educational meetings were held in Mtskheta and Rustavi public schools with students, as well as with passengers at Tbilisi International Airport. These measures will continue in order to make citizens aware of the harm that an undirected call does.
– What is a GPS tracker and who is it for?
– This is an alternative connection channel that provides a satellite device, so called. Access 112 via GPS tracker. The device is designed for tourists and people moving to high-risk regions of Georgia. Through the tracker, the signal is sent directly to 112 from the geographical locations where the mobile phone coverage area does not apply. For this purpose, 112 have purchased several dozen trackers and will temporarily transfer them to interested persons working in the field of tourism free of charge.
– It is a member of 112 different international organizations, where will the European Emergency Number Award Ceremony be held this year and is Georgia nominated for any of the nominations?
– 112 became an official member of the European Emergency Number Association (EENA) in 2013. The aim of this association is to offer high quality services to the population. EENA holds an annual awards ceremony, last year Georgia was nominated for the Best Dispatcher in the semifinals with Poland, and this year Georgia has been nominated for the Best Citizen. The results will be announced in April. In 2014, Georgia became a member of the 112 European Public Safety Communication Forum.