Public Safety Command Center “112” of the Ministry of Internal Affairs has obtained the right to implement the remote center operator training program.
The center received the said right from the National Center for Educational Quality Development of the Ministry of Education and Science of Georgia.
The Training Center of the Public Safety Command Center “112”, within the framework of the remote center operator training program, has the opportunity to offer call center operator training services to any interested parties, both state and private organizations.
In 2020-2021, due to the pandemic, the main workload was carried out by call centers, as well as service service centers. Public Safety Command Center “112” faced significant challenges during the pandemic and managed to adapt to the new circumstances in the shortest possible time.
The goal of 112 is to share its experience with state or private companies that are interested in strengthening their resources and raising their qualifications through this program.
Both state sector agencies and private companies, as well as private individuals who want to be employed in call centers, can apply for the program. After completing the training, the trainees will be given certificates recognized by the state.
The program will be implemented by the trainers of the 112 training center. 112 training center was established in 2015 and up to now 8000 people have been trained, including representatives of partner entities.