American Software – ProQA Paramount
Incident type and case priority determining software – ProQA Paramount is being implemented within 112. The software operates based on international standard compliant protocols. ProQA minimizes human error in the case priority determining and emergency response stages. Furthermore, for particularly difficult cases, ProQA generates first aid instructions, which can save the patient’s life before the ambulance arrives.
In 2019 112 commenced training EMD and EFD Instructors. The instructors trained 112 call-takers and dispatchers in the series of cascade training sessions. Moreover, 112 relevant units coordinated the integration of ProQA with 112 existing CAD software
Program Advantages :
This innovative and state-of-the-art digital product allows call-takers and dispatchers to see the crew data in real-time (crew/brigade location, disposition, relocation, status). Besides, the map allows analyzing hotspots based on incoming calls. This simplifies the crew/brigade management process.
From 2020 map capabilities will increase and will allow the identification of potentially risky areas (areas that are prone to landslide, virus spread areas) in a timely manner, as well as analysis and processing of statistical data.
The map already covers over 64,000 infrastructural objects. Access to such big data will play a decisive role in disaster prevention and efficient planning of disaster response.
Electronic Monitoring of Domestic Violence Cases
Public Safety Command Center 112, in cooperation with the Human Rights Protection Department of Ministry of Internal Affairs of Georgia and the financial support of UN Women, is implementing Electronic Monitoring of Domestic Violence Cases.
The project envisages protecting victims of domestic violence by placing special monitoring equipment on the offender’s ankle. Electronic Monitoring of Domestic Violence Cases will be operational as soon as the relevant legislative changes are implemented.