You should call 112 only in the event of an emergency. An emergency is any situation in which the assistance of the following emergency services is required:

• Police
• Fire and Rescue Service
• Emergency Medical Service

When making a call, the caller should provide the operator with the following information:

• Where it happened — the exact location of the incident
• What happened — a description of the incident and information on which emergency service is required
• The caller’s first and last name.

Above-listed information is crucially important for the 112 call-taker to be able to provide timely and relevant assistance.

Remember!

• Speak clearly and vividly and do not hang up the phone before the call-taker finishes talking!
• Every incoming call is being recorded for quality assurance purposes! 

112 is the single emergency number of Georgia, which was established in 2012 to provide efficient management of emergencies.

Call-takers and dispatchers of 112 handle calls 24/7 and immediately transfer information about the incident to the relevant units. 112 call-takers are the only connection between the callers and the emergency units.